Salesforce Tools

Preparing for the End of Support for Workflow Rules and Process Builder

Preparing for the End of Support for Workflow Rules and Process Builder

Salesforce has officially announced the upcoming end of support for Workflow Rules and Process Builder. While these tools have been foundational for many orgs, Salesforce is fully transitioning automation to Flow, the platform’s modern and more powerful automation engine.

Learning Agentforce as an Intern: Exploring Salesforce’s AI Support Tool

Learning Agentforce as an Intern: Exploring Salesforce’s AI Support Tool

During my internship at Eigen X, one of the most exciting tools I got to work with was Agentforce, Salesforce’s new AI-powered framework for building digital support agents. Like most people, I found the idea of learning AI a little intimidating at first, especially as someone still getting comfortable with the Salesforce ecosystem. But once I got into it, I realized how approachable and well-structured the platform really is.